Field Service & Maintenance Engineer

Change the face of robotics with us.

Enchanted Tools / Changing the face of robotics

At Enchanted Tools, we are bringing a new generation of robots to life.
Combining world-class engineering expertise and the power of imagination, we plan to make everyone’s life better with robotic characters. Our robots can glide, grasp and interact with their environment, tackling concrete issues and needs.

Founded in 2021, we are now 100 enchanters, working in different fields (Robotics, AI, Product design, Project Management, Production, Quality, Supply chain, Finance, Marketing, HR, Sales, ...) and we keep growing, thanks to our strong relationships with a variety of investors and partners.

We revealed our two prototypes to the world and are now ready for the next steps of our adventure: industrialize our production, starting with a pilot line at the heart of Paris, then building a plant ; and selling our robots at a global scale. We built a whole ecosystem and rely on well-established partnerships to achieve our ambitious projects. We are looking for passionate, creative and curious experts to join us. 

Why you should join us:

• You will have a unique opportunity to work on next-gen robots, cracking technological lockers of interaction, grasping, and navigation;

• You will be an early player of a super ambitious and fast-growing adventure, that proved its ability to turn dreams into reality;

• Our team are all experts in their field, coming from diverse and international backgrounds

We seek a Field Service & Maintenance Engineer to join our dynamic team. You will be responsible for providing hotline technical service, maintenance, troubleshooting, and diagnostics while ensuring customer satisfaction.

Your responsibilities will include:

• Providing hotline technical service, maintenance, troubleshooting, and diagnostics.

• Ensuring customer satisfaction.

• Educating and training customers on product use if necessary.

• Documenting service activities.

• Providing feedback to the R&D and Quality team for product improvement

• Performing industrial maintenance tasks.

A significant experience in a mechatronic field service-related position is highly appreciated.

• Proficiency in Python.

• Strong focus on Design and Quality.

• Hardware experience is an advantage.

• On-site troubleshooting.

• Problem-solving skills and Solution-oriented mindset.

• Adaptability.

• Proactive and responsive.

• Excellent communication skills.

• Structured and process-oriented.

• Creative thinker.